Intelligent Service Desk

With decades of enterprise delivery, Jarsis delivers a system‑agnostic Intelligent Service Desk to unify requests, work, and to existing systems, and modernises operations.

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Key capabilities

Smarter Service Operations. System‑Agnostic. Governance‑Ready.

AI‑assisted EAM & FM that unifies requests, work, and assets—integrates with your existing systems without rip‑and‑replace.

IBM Silver Business Partner • Public sector & regulated environments • 36 years’ combined experience

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Core Platform

AI-Enhanced Service Desk
A modular ticketing system with AI-driven request classification, image-to-text issue capture, and guided form completion. It helps users submit requests quickly and accurately while ensuring the right system receives the right information.

Facilities & Asset Management
Manage estates, assets, and compliance in a single, secure environment. From asset tracking to audit-ready reporting, the platform provides the clarity and control needed to operate effectively at scale.

Work & Task Management
Plan, assign, and monitor work across teams with SLA enforcement, escalation rules, and reusable templates. Designed for both internal operations and customer-facing service models.

Smart Scheduling & Room Booking
Simplify space management with intuitive booking tools, rule-based availability, and clear organisational controls

Future-Ready Expansion
Our roadmap extends beyond service desk operations to predictive maintenance, automated task generation, and full property lifecycle management — delivering a modern, AI-powered alternative to legacy systems

[interface] screenshot of the software interface (for a productivity tools business)
A service desk that thinks for you.

Our AI-drive desk reduces admin overhead by automatically classifying request, guiding user through forms and even turning images into structured issue descriptions

- AI classification & triage, fast, accurate routing of requests.

- Image-to-text recognition, report issues by photo, automatically categorised.

- Guided form completion, help staff and users get it right, first time.

- System-agnostic, routes requests into any backend, via APIs.

- Standalone, no matter what system you use for your day-to-day our Service Desk integrates

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Jarsis Middleware (Gateway & Logging)

Secure, transparent, and fully traceable data flow between platforms, with built-in logging and control.

Key Points:

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API gateway with role-aware throttling and access controls

- Centralized request/response logging for audit and debugging

- Real-time tracking of payloads, retries, and failures

- Encryption, masking, and compliance-ready data handling

- Drop-in architecture for legacy and cloud-native environments

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Faster, Smarter Requests

Faster, Smarter Requests

Turn photos, speech, or text into structured service requests. AI instantly classifies and routes to the right team. Removing delays, removing the guesswork.

Extract What Matters

Secure, Structured, Searchable

AI ingests documents, pulls out structured metadata, redacts sensitive content, and stores clean, searchable versions. Compliance made simple.

Connect Without Replacing

One Gateway, Every System

Wrap legacy APIs or connect cloud-native systems with a secure, logged gateway. Simplify access, enforce policy, and keep a full audit trail.

Connect with our experts

Professional support, always available





Want to see what we can do?
Contact us to book a demo.

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